Privacy Policy

Effective Date: 17 July 2026

Welcome to M/S Renuka Enterprises.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the information provided while using our Railway Station Management System.

1. Information We Collect

To provide our services efficiently, we may collect only the information necessary for managing railway station facilities.

Depending on the module being used, this may include:

  • Full Name
  • Mobile Number
  • Email Address (if provided)
  • PNR Number (if applicable)
  • Number of Persons
  • Check-in and Check-out Details
  • Payment Information (Cash/Online status only)
  • Order Details
  • Locker Information
  • System Usage Logs

We collect only the information required for operating the services offered by this software.

2. How We Use Your Information

The information collected is used only for legitimate operational purposes, including:

  • Managing AC Hall registrations
  • Managing Cafe orders
  • Managing Clock Room and Locker services
  • Processing payments
  • Generating receipts
  • Maintaining operational records
  • Security and audit logging
  • Improving system performance and reliability

We do not use your personal information for advertising, promotional campaigns, or marketing purposes.

3. Data Sharing

We respect your privacy.

We do not sell, rent, trade, or share your personal information with any third party for commercial or advertising purposes.

Your information will only be shared when:

  • Required by applicable law.
  • Requested by a competent government authority.
  • Required under a valid court order.
  • Necessary to comply with legal obligations or official investigations.

Except for these legal requirements, your information remains confidential.

4. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Access to personal information is restricted to authorized personnel who require it to perform their duties.

5. Data Retention

Personal information is retained only for as long as necessary to provide the services, maintain operational records, comply with legal obligations, resolve disputes, or enforce our policies.

6. Cookies and Session Data

Our application may use essential cookies and secure session storage to maintain user sessions and improve system functionality.

These cookies are used solely for application operation and security.

7. User Rights

Subject to applicable laws, users may request to:

  • Access their personal information.
  • Correct inaccurate information.
  • Request deletion of information where legally permitted.
  • Raise concerns regarding the handling of their personal data.

Certain information may be retained where required by law or operational necessity.

8. Third-Party Services

Our software may use trusted third-party services required for operation, such as payment gateways, SMS providers, email providers, or cloud hosting services.

These service providers process information only to the extent necessary to provide their services and are expected to protect your information appropriately.

9. Children's Privacy

Our services are not specifically intended for children under the age required by applicable law without the involvement of a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or improvements to our services.

The latest version will always be available within the application.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your information, please contact:

  • M/S Renuka Enterprises
  • GST Number: 09ATVPP8261G1ZV
Privacy Commitment

M/S Renuka Enterprises is committed to protecting your privacy. We collect only the information necessary to operate our Railway Station Management System efficiently. Your personal information is never sold, rented, or used for advertising or promotional activities. We do not share your data with third parties except when required by law, a valid court order, or an authorized government agency. We implement appropriate security measures to safeguard your information and use it solely for providing, maintaining, and improving our services. By using this software, you acknowledge and agree to the practices described in this Privacy Policy.